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Privacy policy
This Privacy Policy governs the collection, use, and protection of personal information provided by users of https://plazashopvv.com/ (the "Website"), operated by RUNYUANTONG TRADING LIMITED (hereinafter referred to as "we," "us," or "our"). By accessing or using the Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Scope of Operations
We operate the Website to provide products and services related to kitchenware and home products, including but not limited to:
- Designing, manufacturing, and supplying kitchen appliances and home products.
- Facilitating purchase, delivery, and post-sales communication processes.
- Implementing fraud prevention measures and credit risk assessments to ensure secure transactions.
2. Information We Collect
We collect personal information for the sole purpose of optimizing your user experience, improving our services, and complying with legal obligations. The information we collect includes:
2.1 Information You Voluntarily Provide
- Contact details (e.g., name, email address, phone number, shipping/billing address) when you place an order, create an account, or contact customer support.
- Payment information (e.g., credit card details) necessary to process transactions (handled securely by third-party payment processors, as detailed in Section 5).
- Feedback, reviews, or messages submitted through the Website or communication channels.
2.2 Automatically Collected Information
- Technical data: IP address, browser type, device information, operating system, and browsing activity (e.g., pages visited, time spent on the Website) to understand user behavior and improve Website functionality.
- Data collected via cookies and similar tracking technologies (see Section 7 for details).
3. How We Use Your Information
We use your personal information only for legitimate purposes, as follows:
- To process and fulfill your orders (e.g., shipping products, updating order status).
- To communicate with you about your orders, including delivery updates, service changes, or important notifications.
- To send marketing communications (e.g., product updates, promotions) only if you have explicitly opted in; you may unsubscribe at any time via the "unsubscribe" link in our emails.
- To improve our products, services, and Website functionality (e.g., analyzing user preferences to refine product recommendations).
- To prevent fraud, protect against security threats, and ensure compliance with applicable laws and regulations.
4. Legal Basis for Processing
We process your personal information based on:
- Your consent (e.g., for marketing communications).
- The performance of a contract (e.g., processing orders to fulfill our agreement with you).
- Our legitimate business interests (e.g., improving services, preventing fraud), provided such interests do not override your privacy rights.
5. Third-Party Services
We may engage third-party service providers to assist with Website operations, such as payment processing, shipping, analytics, and marketing. These third parties may collect, use, or disclose your information only as necessary to perform their services on our behalf.
Examples of third parties include:
- Payment processors (e.g., to handle credit card transactions).
- Shipping and logistics providers (e.g., to deliver orders).
- Analytics tools (e.g., to analyze Website traffic).
We require these third parties to adhere to strict privacy and security standards, but we are not responsible for their independent practices. We recommend reviewing the privacy policies of these third parties to understand how they handle your information. Note that third-party services may be subject to different legal jurisdictions.
6. Data Protection & Security
We take the security of your personal information seriously and implement industry-leading measures to protect it from unauthorized access, disclosure, or misuse:
- All data transmitted through the Website (including credit card information) is encrypted using SSL (Secure Sockets Layer) technology.
- Sensitive data (e.g., payment details) is stored using AES-256 encryption, one of the most secure encryption standards globally.
- We comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure secure handling of payment information.
- We maintain strict access controls, regular security audits, and employee training to safeguard data.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously update our measures to mitigate risks.
7. Cookies & Tracking Technologies
We use cookies (small text files stored on your device) and similar technologies to enhance your Website experience:
- Essential cookies: Necessary for basic Website functionality (e.g., maintaining your shopping cart, enabling login).
- Analytics cookies: To track Website traffic, user preferences, and improve content relevance.
- Marketing cookies: To deliver personalized ads based on your browsing activity (with your consent where required).
You can manage or disable cookies through your browser settings, but disabling essential cookies may affect Website functionality (e.g., inability to complete purchases). For more details on our cookie usage, please contact us using the information in Section 10.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask to update or correct inaccurate information.
- Erasure: Request deletion of your information (where legally permissible).
- Restriction: Ask us to limit processing of your information.
- Data Portability: Request a copy of your information in a structured, machine-readable format.
- Withdrawal of Consent: Opt out of marketing communications or cookie usage (where processing is based on consent)
To exercise these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe, as required by applicable law.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Effective Date."
By continuing to use the Website after changes are posted, you agree to be bound by the revised policy. We recommend reviewing this page periodically to stay informed of updates.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
RUNYUANTONG TRADING LIMITED
Address: Room A516, 5th Floor, Yifat Industrial Building, No. 35 Tai Yau Street, San Po Kong, Hong Kong
Phone: +852 8433 7343
Email: [email protected]
Address: Room A516, 5th Floor, Yifat Industrial Building, No. 35 Tai Yau Street, San Po Kong, Hong Kong
Phone: +852 8433 7343
Email: [email protected]
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